Refund policy

Refund Policy

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Returns

  • Any cancellation/returns of orders will result in a penalty of loyalty points. If your order is $140, a total of 1500 points will be deducted. As cancellations and returns have cost imposed to us through shipping and payment gateway fees. (Value of cancellation equates $50 = 500 points, and calculated every $50 block)
  • We have the right to refuse change of mind returns. (ACCC)
  • If a return is accepted, all returns or cancellation must be in the same condition we sent them and they must be in the condition that is sellable. (ie. box not damage, not opened)
  • If your account reaches -10000 reward points, you will not be able to order from us again.
  • Buyer is responsible for all shipping cost for any cancellations & returns
  • All cancellations/returns/damage must be perform within 7 working days after receipt and tracking number must be provided.
  • All returns will have to be sent to the designated return address given else it wouldn't be deemed valid.
  • A $20 shipping fees will be imposed on a refund that reduces the initial order value to be lower than the FREE SHIPPING threshold, this applies to return and/or orders that has already been processed. (eg. Your order is $90, you cancel the entire order, you will receive $70)
  • Additional non-returnable items: Gift cards

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mperor.cc

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mperor.cc and we will advise accordingly.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Please request mailing address at info@mperor.cc

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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