THE FAQ IS UPDATED ON 24/11/2022
You should be able to find all if not most of your questions here answered. Please take some time to go through the entire FAQ
CHRISTMAS SHIPPING CUTOFF
- For all backorders, the cut off will be 30/11/2022, any backorders after that may not arrive by Christmas
- Metro cutoff for all deliveries to arrive by Christmas is 15/11/2022
- Remote cutoff for all deliveries to arrive by Christmas is 2/11/2022
- Orders made after 15/11/2022 may have a chance to arrive before Christmas, if not they will arrive after 26/12/2022
Normal Orders FAQ
Will my order/pre-order/backorder have delays?
Not all shipments have delays. Most shipments timeline are back to normal
I made and IN-STOCK order. How long till its shipped? The order is still unfulfilled.
Please allow at least 0-1 business days to process your order. Depending on the time your order, usually all orders made before 10am will be shipped on the same day.
If an item have the Pre-Order Button, will it still take up to 14 work days to process?
Yes, most pre-orders/backorders will take from 5-14 business days to process.
My order has passed 14 work days, I didn't receive any updates?
Please make sure its at least 14 work days (exclude Saturday,Sunday, Public Holidays)
I need an item quite urgently, should I order?
Please contact us and we can give you an estimate time.
How do I know my order is a Pre-Order/Backorder or In-Stock?
Black Button is Pre-Order/Backorder whereas Red Button is In-Stock. Please note there is a wait time of up to 14 work days for all pre-order/backorders. (Saturday, Sunday & Public Holidays are NOT work days)
NEW RELEASES pre-order. Will these arrive to me on release day?
We are trying to get the new releases to you as soon as possible. Please contact us for further details.
Can I get a refund on my order?
Yes, you can. We also have the right to refuse a change of mind return. Any cancellations/refunds/returns will be subjected to our reward points penalty. Please also see our Terms & Conditions page
If the website is showing Add to Cart instead of Pre-Order, will delays apply to it as well?
There would be almost no delays to all IN-STOCK items.
I am not sure if the item you (Mperor) have is in stock, if it's not in-stock could you refund the order?
Please get in touch with us before making the order.
We are currently experiencing major delays for all remote/rural/P.O.Box addresses, they may take more than 1-2 weeks to process the order.
If you would like to check if your postcode is remote/rural, kindly email us through the email below.
My order is showing unfulfilled, what does that means?
It means your order is in process..
Do you shipped out of Australia?
Currently we only ship within Australia, hopefully in time to come we will do other places as well.
What time do you release the pre-release pre-orders?
We list new items every Saturday (when available) 10.00am AWST.
Can you split my order?
Unfortunately, one order, one shipment. If you would like to split your order, please do make 2 orders.
There are some questions I couldn't find in this FAQ
Did you also check out our Terms & Conditions page?
What currency is on the website
All items are priced in Australian Dollars (AUD)
If I can't find an item I want, can you still order them for me?
Yes, we can order almost anything unless webstore exclusive items.
How do I know if my order is already shipped?
You should received an email stating that you order has been fulfilled.
Do you allow pickup?
unfortunately pickup is not allowed. Everything is fulfilled through our warehouse and no one is allowed to visit including us.
I have an issue with my order? What Should I do?
It's simple, if there is something missing/damaged in your order, please make sure to document your shipment (ie. packaging and contents) and email us at email@example.com. We need to have these information before we can start processing.
I was charged an international fees.
There is a chance that your bank may charge a foreign transaction fee on your transaction.There is some issues with our US region setting on our account. This fees are not charged by us but by your bank/card issuer. We are reimbursing this amount back in our reward redemption as we have increased the redemption value of it. We have place alternative payment methods now.
Please note that these FAQ may change without prior notice
If you have any further questions please email us on firstname.lastname@example.org