COVID-19 FAQ

THE FAQ IS UPDATED ON 25/5/2020

  1. Will my order/pre-order/backorder have delays? 
    Yes, all shipments have delays. Please note all orders after March (1/3/20) 2020 will have massive delays. 
  2. I made and IN-STOCK order. How long till its shipped?
    Please allow at least 2-5 business days to process your order.
  3. If an item have the Pre-Order Button, will it still take up to 14 work days to process? 
    Yes and No. GW is now fully operational but there may still be a slight chance of delay. Please expect some delays (This applies to orders from 20/5/2020 only, if you orders are before the said date, please do expect more delays as they are being processed)
  4. How do I know my order is a Pre-Order/Backorder or In-Stock?
    Black Button is Pre-Order/Backorder whereas Red Button is In-Stock.
  5. NEW RELEASES pre-order. Will these arrive to me on release day?
    Unfortunately, we cannot promise anything at this point as there is a lot of delivery delays. We ask that you expect delays if you are to make any NEW RELEASE pre-order.
  6. I have made an order during March, when will my order ship?
    Your order should already been processed and shipped
  7. I have made an order during April/May, when will my order ship?
    Your order should be in the midst of processing and should be shipping soon. Shipping delays apply.
  8. What safety measure are we taking to ensure minimal cross contamination?
    Packing team in the warehouse are working in complete isolation, in protective gear and there is a complete stop-work order if they are feeling unwell.
  9. Can I get a refund on my order? 
    Yes, you can but we do ask if you could wait it out as we have place the order and any cancellation will affect our business and cash flow. We hope you understand. Also we have the right to refuse a change of mind return. Any cancellations/refunds/returns will be subjected to our reward points penalty.
  10. If I still would like to make an order, should I? 
    Please make sure that you can wait through the delays else we ask that you don't make the order until everything settles.
  11. If the website is showing Add to Cart instead of Pre-Order, will delays apply to it as well?
    Yes, there would still be shipping delays. Probably not as much as pre-order or backorder. Please expect from 3 work days to 5 weeks to receive your item. This will also depends on your location.
  12. I am not sure if the item you (Mperor) have is in stock, if it's not in-stock could you refund the order?
    We ask that you do not make the order and get in touch with us before making any orders. Any refunds made during this period will still get the cancellation penalty. 
  13. We are currently experiencing major delays for all remote/rural addresses, they may take more than 3-4 weeks to process the order. 
    If you would like to check if your postcode is remote/rural, kindly email us through the email below.
  14. Are we getting the limited independant store Catachan model?
    Yes, we are giving it away. More details HERE
  15. Games Workshop warehouse is opening soon, are we going to get all the orders processed?
    Yes, most orders are getting processed as we speak. Some are still experiencing delays. 
  16. We have raised the shipping fee of orders below $80 to $20 for the time being. This is a temporary measure until all this is settled.
  17. Temporary Only. We have raised our FREE SHIPPING threshold from $80 to $100. It will be back to normal once this whole thing is over.
  18. Orders made between April 2020 to May 2020 will be subjected to additional -1000 reward points penalty per $50 transaction if its cancelled. (ie. $120 order will attract additional -3000 reward point penalty) 

In general, we ask you our customers to work with us through this difficult time and lets persevere and get this of this virus! 

If you have any further questions please email us on info@mperor.cc