COVID-19 FAQ

    ESTIMATE TIME REQUIRED - MID APRIL 2020 (Updated 24.3.20)
  1. Will my order/pre-order/back order have delays? (Updated 25.3.20)
    Yes, all shipments have delays. Please note all orders after March (1/3/20) 2020 will have massive delays. 
  2. If an item have the Pre-Order Button, will it still take up to 14 work days to process? (Updated 24.3.20)
    No, this time it may take longer. Please expect longer wait time. Tentatively mid April 2020
  3. What safety measure are we taking to ensure minimal cross contamination?
    Packing team in the warehouse are working in complete isolation, in protective gear and there is a complete stop-work order if they are feeling unwell.
  4. There is some restrictions for non-essential goods for certain states in Australia.
    We are already looking into, if there is please expect further delays
  5. Can I get a refund on my order? (Updated 24.3.20)
    Yes, you can but we do ask if you could wait it out as we have place the order and any cancellation will affect our business and cash flow. We hope you understand. Also we have the right to refuse a change of mind return.
  6. If I still would like to make an order, should I? (Updated 24.3.20)
    We won't be closing our online store, but any orders made now will have delays until the whole thing settles down.
  7. Do you know how many days would the delays take? (Updated 25.3.20)
    At this current moment, please expect delays till our estimated time shown above
  8. If the website is showing Add to Cart instead of Pre-Order, will delays apply to it as well?
    Yes, there would still be shipping delays. Probably not as much as pre-order or backorder.
  9. I am not sure if the item you (Mperor) have is in stock, if it's not in-stock could you refund the order?
     We ask that you do not make the order and get in touch with us before making any orders. Any refunds made during this period will still get the cancellation penalty. 

In general, we ask you our customers to work with us through this difficult time and lets persevere and get this of this virus! 

If you have any further questions please email us on info@mperor.cc