Terms & Conditions
Mperor Terms & Conditions (Updated 1/6/2020)
- All Games Workshop products comes unassembled and unpainted unless stated
- All Games Workshop products recommends using Games Workshop related tools to assemble and paint
- Prices are stated are the final prices, all tax and handling fees are already included. However, shipping rates are FREE for orders above $80 and Flat Rate fee of $15 if it's not
- All products which are on PRE-ORDERED with a 14 days lead time
- All products which are SOLD OUT are unavailable till further notice
- All products which are on PRE-RELEASE PRE-ORDER will usually be shipped 2 days before released date to ensure you received them the next business day after released. Please note that this will only occur if early notice is given on the Monday Product Teaser.
- If you have an order which have PRE-ORDER item(s), the order may not ship till all items have arrived. Please separate the order if you wish to ship individually
- Any change of shipping address after item has been shipped will be imposed a -5000 reward points on your account as we get charge a $30 redelivery charge.
- Any cancellation/returns of orders will result in a penalty of loyalty points. If your order is $140, a total of 4500 points will be deducted. As cancellations and returns have cost imposed to us through shipping and payment gateway fees. (Value of cancellation equates $50 = 1500 points, and calculated every $50 block)
- We have the right to refuse change of mind returns. (ACCC)
- If a return is accepted, all returns or cancellation must be in the same condition we sent them and they must be in the condition that is sellable. (ie. box not damage, not opened)
- If your account reaches -10000 reward points, you will not be able to order from us again.
- Buyer is responsible for all shipping cost for any cancellations & returns
- All cancellations/returns/damage must be perform within 7 working days after receipt and tracking number must be provided.
- All returns will have to be sent to the designated return address given else it wouldn't be deemed valid.
- A $15 shipping fees will be imposed on a refund that reduces the initial order value to be lower than the FREE SHIPPING threshold, this applies to return and/or orders that has already been processed. (eg. Your order is $90, you cancel the entire order, you will receive $75)
- Please make sure you have read through our Pre-Order terms & Shipping Policy before you make an order
- Only one voucher can be use one order
- Any voucher applied to an order will not be refunded or reimbursed
- There is a chance that your bank may charge a foreign transaction fee on your transaction. This is random as we have contacted PayPal and there is no solution. However we will increase the reward for reward point redemption for the highest tier to cashback on this fee.
- If you create another account with similar address as an account which already have negative reward points, both account will subject to the same reward point balance.
NOTE - All xDays quoted are business days
If you have any other queries, please do not hesitate to contact us at firstname.lastname@example.org